Privacy Policy
Last updated: 2026-05-15
1. Overview
Toledo Handyman and Home Repair ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.
2. Information We Collect
- Contact information: name, email, phone number, service address
- Service details: descriptions of the work you request, photos and videos you upload
- Communications: messages exchanged with our technicians through the portal or SMS
- Payment information: processed by our payment processor; we do not store full card numbers
3. How We Use Your Information
- To provide and schedule the services you request
- To communicate with you about quotes, scheduling, and completed work
- To document jobs with photos for quality and accountability
- To process payments
- To comply with legal obligations
4. SMS Messages
By providing your phone number and checking the SMS consent box, you agree to receive transactional and service-related SMS messages from Toledo Handyman and Home Repair. We do not share your phone number with third parties for marketing. Reply STOP to unsubscribe, HELP for help. Message frequency varies. Message and data rates may apply.
5. How We Share Information
We do not sell your personal information. We share information only with:
- Technicians assigned to your job (limited to what they need)
- Service providers (hosting, payment processing) under confidentiality obligations
- Legal authorities when required by law
6. Data Storage and Security
Your data is stored in secure cloud infrastructure with industry-standard encryption. Access is restricted to authorized staff. Photos and videos you upload are visible only to you, the assigned technician, and authorized staff.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by emailing us or calling 419-574-5623.
8. Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect information from children.
9. Changes
We may update this Privacy Policy. The "last updated" date will reflect any changes.
10. Contact
Questions? Call 419-574-5623.